refund Policy

Thank you for shopping at Shine Armour Australia.

We offer a 30 Day Refund Guarantee from the date of your purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

REPLACEMENTS AND REFUNDS:

30 Day Money Back Guarantee

If you are not satisfied with the product please email our customer support team at sales@shinearmor.com.au

Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund. Please allow for up to 2 days to hear a response from us. 

If your refund is approved, we will send you a return label for the unused product (if you've ordered more than 1 item). As soon as your order is received back we will initiate a refund to the original payment method that you used. In the case you no longer have that payment method, we are only able to issue store credit.

Any refund offered will not include the original shipping cost. 

You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles. We appreciate your patience! 

After 30 days of the order being delivered, we are no longer able to replace or refund any order. 

RECEIVED THE WRONG PRODUCT

If you received the wrong product, please email 

sales@shinearmor.com.au. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. 

In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued. 

LATE ARRIVAL OF ORDER

While we try our level best to ensure you receive your order within 5-7 days of your purchase, we can not guarantee that due to the ongoing COVID-19 pandemic and other unforeseen circumstances that may affect shipping and inventory issues.  We are unable to refund for items not being delivered by a specific date, special occasion, or holiday.

Each product description states how long shipping could take. Please take note of this when ordering.

Once an order has shipped we will no longer be able to edit or cancel the order. 

 SHIPPING

You will be responsible for paying for the shipping costs associated with your return. 

Shipping costs are nonrefundable. 

CONTACT US

If you have a questions on how to return your order to us, please contact us at 

sales@shinearmor.com.au